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How to Manage a New Report When Handling Triage Internally

Get guidance on how to manage reports when your teams are doing the triage

Updated over a week ago

Process overview

ℹ️You will find all your new reports in the Vulnerability Center.

Here’s the usual workflow for a new report:

  • Set its status to “Under Review” to assess the vulnerability and its CVSS.

    • If needed, change the status to “Need More Information” to ask the Hunter more details.

    • Then change the CVSS if relevant.

  • Move the report to “Accepted” as soon as you evaluated the vulnerability and know a patch must be deployed.

  • Pay the reward shortly after accepting the report.

  • “Ask for fix” once the patch has been deployed.

  • Set the status as “Resolved” when the fix has been confirmed by the Hunter.

ℹ️Learn more about the different report statuses with this article.


Change a report’s status

  • Click on “Actions”

  • Select “Change Status” tab

  • Choose the “Status” you would like to set your report to

  • Write a comment or select one comment from our collection of templates (optional)

  • Click on “Change Status”


Change the CVSS

  • Click on “Edit” (icon)

  • From the “CVSS Computing” window, change the criteria of your choice

  • Give an “explanation [to] hunter” and the reason why a criteria has changed. Even though this is optional, it’s a best practice to let your Hunters know why a dimension has changed

  • Click on “Save”


Set a reward

⚠️ The report has to be set as “accepted” to pay a reward.

  • Click on “Actions”

  • Select “Set Reward” tab

  • Choose the “Reward Amount

  • Enter your “password”

  • Put “Reward Allocation Tags” or write a “comment” (optional)

  • Click on “Set Reward”

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