What can you track with this dashboard?
The "SLA Compliance" page of the dashboard enables organisations to track key metrics based on their SLA commitments:
Average days to fix
Number of reports currently overdue
Number of reports on time vs. overdue over the last 12 months
Break down by month, or quarter, of reports on time vs. overdue
The average number of days for a report to go from Accepted to Resolved, by severity
Access SLA Compliance page
Go to "Dashboard" and click on "SLA Compliance" in the left-side menu
Data can be grouped by month or quarter, and filtered by:
BU & Programs
Severity
Priority
Bug Type
Tags
Sources
A report must be closed to be included in the charts of the SLA Dashboard.
It is possible to export the data as a CSV file, or to export each chart as a PNG image.
Clicking on the number of “Open reports overdue” will open the Vulnerability Center with a filtered view on these reports.
The “SLA Goals” chart provides an overview of all overdue and on-time reports.
The “Number of reports on time vs overdue” chart shows, for each month, the number of on-time vs overdue reports.
The final chart displays the average number of days for remediation (“Accepted” to “Resolved”) by Severity and over the past 12 months.