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SLA Compliance Dashboard

Monitor your reports' remediation timeline and efficiency

Updated over 3 weeks ago

What can you track with this dashboard?

The "SLA Compliance" page of the dashboard enables organisations to track key metrics based on their SLA commitments:

  • Average days to fix

  • Number of reports currently overdue

  • Number of reports on time vs. overdue over the last 12 months

  • Break down by month, or quarter, of reports on time vs. overdue

  • The average number of days for a report to go from Accepted to Resolved, by severity

Access SLA Compliance page

  • Go to "Dashboard" and click on "SLA Compliance" in the left-side menu

  • Data can be grouped by month or quarter, and filtered by:

    • BU & Programs

    • Severity

    • Priority

    • Bug Type

    • Tags

    • Sources

  • A report must be closed to be included in the charts of the SLA Dashboard.

  • It is possible to export the data as a CSV file, or to export each chart as a PNG image.

  • Clicking on the number of “Open reports overdue” will open the Vulnerability Center with a filtered view on these reports.

  • The “SLA Goals” chart provides an overview of all overdue and on-time reports.

  • The “Number of reports on time vs overdue” chart shows, for each month, the number of on-time vs overdue reports.

  • The final chart displays the average number of days for remediation (“Accepted” to “Resolved”) by Severity and over the past 12 months.

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